We want you to be entirely happy with your Runway Boutique outfit, because we always want our customers to feel like a million dollars! You can return any item you don’t wish to keep, we just ask that –
You can return your items to us within 10 days of delivery. Late returns up to 30 days may only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis.
Please notify us of your return through our social channels, online web form or our
We ask that the items are unworn and unwashed. Items must have all tags still attached. Pierced jewellery or swimwear with the hygiene seal must still be attached. Shoes must be tried on indoors and not show any signs of wear. We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on. Hair pieces: Please note if the packaging has been opened or the hair has been removed the product is non-refundable due to hygine reasons. We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer.